What happens if I have a complaint?
Our aim is to ensure that your time spent working with us matches your requirements and expectations. We welcome any comments you care to make.
If you have a grievance about a patient or member of their household we recommend that you have an open and courteous conversation with the appropriate person. If this is not possible or discussion does not resolve your issue, then you should contact the Nursing Manager or Nurse Consultant immediately for advice.
If you have a grievance with the company or any member of our staff you should follow our Grievance Procedure which is highlighted in your staff handbook. All complaints are taken very seriously and responded to promptly.
